Privacy Policy
This Privacy Policy explains how Acubta collects, uses, processes, stores, shares, and protects personal information across the platform, including AI tools, marketplace features, the forum, messaging, and related services.
This Privacy Policy ("Policy") explains how Acubta (Pty) Ltd ("Acubta", "we", "us", or "our") collects, uses, processes, stores, and protects personal information of users ("User", "you", or "your") who access or use the Acubta platform.
This Policy applies to all services provided through the Acubta website and platform, AI-powered tools and assistant, marketplace and professional directory, community forum, and messaging, booking, and related services.
By using the platform, you consent to the collection and processing of your personal information in accordance with this Policy.
- "Personal Information" means any information relating to an identifiable individual.
- "Processing" means collection, storage, use, disclosure, or deletion of data.
- "Platform" refers to all Acubta services and systems.
- "AI Services" refers to AI-powered tools provided by Acubta.
3.1 Information You Provide
We collect personal information that you voluntarily provide, including account information, profile information, and communication data.
- Account information: full name, email address, phone number, password, and login credentials.
- Profile information: professional qualifications, certifications and memberships, work experience and location, profile photos, and descriptions.
- Communication data: messages between users, forum posts and comments, and customer support inquiries.
3.2 AI Interaction Data
- Prompts and queries submitted.
- AI-generated responses.
- Usage patterns and interaction history.
3.3 Payment and Billing Data
We collect subscription details, transaction records, and billing information. Payment card details are processed by third-party payment providers and are not stored by Acubta.
3.4 Automatically Collected Data
- IP address.
- Device type and browser information.
- Operating system.
- Usage logs and analytics data.
- Session duration and activity.
3.5 Cookies and Tracking Technologies
- Maintain sessions.
- Improve performance.
- Analyze user behavior.
- Personalize content.
4.1 Service Delivery
- To create and manage user accounts.
- To provide access to platform features.
- To enable marketplace interactions.
4.2 AI Functionality
- To generate responses to user queries.
- To improve AI performance and accuracy.
- To monitor system reliability.
4.3 Payments and Billing
- To process subscriptions.
- To manage billing cycles.
- To detect and prevent fraud.
4.4 Communication
- To send transactional emails.
- To provide updates and notifications.
- To respond to inquiries.
4.5 Platform Improvement
- To analyze usage patterns.
- To enhance user experience.
- To develop new features.
4.6 Security and Compliance
- To prevent fraud and abuse.
- To enforce Terms of Service.
- To comply with legal obligations.
- User consent.
- Performance of a contract for providing services.
- Legal obligations.
- Legitimate business interests, including platform improvement and security.
6.1 Third-Party AI Providers
AI interactions may be processed by external AI service providers.
6.2 Data Usage
- AI inputs may be stored.
- AI inputs may be analyzed.
- AI inputs may be used to improve system performance.
6.3 User Responsibility
- Do not submit confidential business information.
- Do not submit sensitive personal data.
- Do not submit financial or regulated data requiring strict confidentiality.
6.4 No Confidentiality Guarantee
AI interactions are not guaranteed to be confidential or privileged.
7.1 Service Providers
- Payment processors.
- Cloud hosting providers.
- AI infrastructure providers.
- Analytics services.
7.2 Other Users
- Profile information visible in the marketplace.
- Forum posts and public content.
7.3 Legal Authorities
- To comply with laws.
- To respond to legal processes.
- To protect rights and safety.
7.4 Business Transfers
- Merger.
- Acquisition.
- Sale of assets.
7.5 No Sale of Data
We do not sell personal information to third parties.
Your information may be transferred to and processed in countries outside your jurisdiction, including South Africa, Nigeria, and other countries where our service providers operate. We take reasonable steps to ensure adequate data protection safeguards.
- We retain personal information for as long as your account is active.
- We retain personal information as necessary to provide services.
- We retain personal information to comply with legal obligations.
- We retain personal information to resolve disputes and enforce agreements.
- We may retain anonymized data indefinitely.
We implement reasonable safeguards, including encryption and secure storage, access controls, and monitoring and detection systems.
However, no system is completely secure, and users share information at their own risk.
- Access your personal data.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict processing.
- Withdraw consent where applicable.
- Requests may be submitted via the contact details below.
- Maintain user sessions.
- Improve platform functionality.
- Analyze usage.
- Users may disable cookies through browser settings, but this may affect functionality.
The platform may contain links to third-party websites. Acubta is not responsible for their privacy practices, content, or policies.
The platform is not intended for individuals under the age of 18. We do not knowingly collect data from minors.
- Take reasonable steps to contain and mitigate the breach.
- Notify affected users where required by law.
- Comply with applicable regulatory obligations.
We may update this Privacy Policy periodically. Users will be notified of material changes. Continued use of the platform constitutes acceptance.
For privacy-related inquiries or requests, contact Acubta using the legal contact information provided below.
Contact Information
For questions about this policy, contact Acubta (Pty) Ltdusing the details below.
admin@acubta.com
+27 699 921 412
Website
www.acubta.com
Registered Address
417, Pretorius Street, Arcadia, Pretoria, Gauteng, South Africa 0001